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Forum Discussion
Unable to update billing information
Recently, I received the email form Dropbox and asked me to update my billing info, otherwise, my subscription will be cancelled after this. Somehow, I try to update the billing info, but it didn't have any response and still remain the same and keep asking me to update the billing info once I log in into the account. So, is there anyone can assist me to solve this issue? Thanks.
This is the message shown once I log into my DropboxSign account. "We were unable to bill your credit card on 02/08/24. Unless you update your billing, your Dropbox Sign access will become limited in 6 days."
While, this is the email that sent to my mailbox. "Your subscription will be cancelled in 6 days if your billing information isn't updated. Update your billing info to retain full access to your account."
The billing information that I updated is the same credit card that I previously key in and I have also confirm that all the card details are accurate. Please advise. Thank you.
