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Forum Discussion
Unable to update card details "To protect your info, please verify your payment"
Hi There,
My dropbox payment card has expired and I am unable to change my card, whenever i enter my new one I get this screen (see attached). Nothing happens, nothing is loading and my internet is very very good.
Is there a way for me to update my card details here using support?
Thanks,
Glen
32 Replies
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Sure
Hi @Nancy,
Thank you for looking at this. I've attached a screenshot with obscured payment details. It looks very similar to what others are posting here.
Best wishes
Mike
- Nancy
Dropbox Community Moderator
Hi again Mike, thanks for the nudge!
Out of curiosity, do you happen to have a PayPal account, by any chance?
If so, can you try to pay via PayPal instead, and let me know if you keep receiving the same error message?
Hi,
Today I have been able to realize the payment, problem has been probably fixed.
Thanks for your help,
Regards
I am having the same problem. A blank pop-up appears when I click "save changes" after entering the new card details. Then nothing.
Have tried chrome (including incognito) and safari. Deleted cookies. Everything.
I don't want to set up paypal for this - I just want to add a new card before my next payment!
If it helps - and for other users to check - I am using Halifax cards. The blank pop-up *looks* like their payment approval process but without any actual info/images then it's impossible to tell!
Any advice or help welcome
- Nancy
Hi thamuhacha, I’m sorry to hear you’re having the same issue.
Can I log a ticket for you, in order to check this in more detail?
I can message you to the email address that’s linked to your forum profile here.
Yes please - I'd really like to update the card!
- Nancy
Done! When you’ve got some free time, please reply to my email and we’ll investigate this further.
Thanks.
I had this problem and troubleshooted it by trial and error. The solution is as follows:
- don't paste your credit card number in as it doesn't produce the spaces between the 4 numbers. type it in (so stupid...pasting is far more accurate)
- when filling in the expiry date the grey suggestion text says DD/YY - this is wrong, and should be DD/YYYY so enter 2026 for example
- use a space in the postcode (AB1 23C for example)
Then the verify box after a few seconds passes through the checks and sends a text to your bank etc.
