One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
stuartdneal
2 years agoExplorer | Level 3
Unauthorised charge on my Amex card.
We have not had a business account for some time. However back in March my Amex was charged $163.67. How do I get that charge reversed please?
Jay
Dropbox Staff
2 years agoHi stuartdneal, thanks for bringing this to our attention.
Do you see any payments on your account on this page?
According to your bank statement, were you charged by Dropbox, iTunes, or Google Play?
This will help me to assist further!
stuartdneal
2 years agoExplorer | Level 3
The charge is from Dropbox. It’s on my Amex statement for March
- Walter2 years ago
Dropbox Staff
Hey stuartdneal, sorry to jump in here.
I just wanted to mention that you can use our self-serve look up tool to identify the email address that's linked to your charge.
If you have further questions, you can use this form to reach out to our support team directly for further assistance.
Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant details.
If you end up doing this and get a ticket ID from our system, you can share it with us here so that we can look it up as well.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!