Forum Discussion

stuartdneal's avatar
stuartdneal
Explorer | Level 3
2 years ago

Unauthorised charge on my Amex card.

We have not had a business account for some time. However back in March my Amex was charged $163.67. How do I get that charge reversed please?
cancellations
Refunds
stuartdneal's avatar
stuartdneal
Explorer | Level 3
2 years ago

Are you a robot? I have been round and round in this system trying to figure out how to reach customer service. I have lodged a payment dispute with my credit card company. Hopefully they can sort this mess out. I will never deal with dropbox again if I can possibly help it.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
stuartdneal wrote:

I have been round and round in this system trying to figure out how to reach customer service.

You need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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