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Forum Discussion

gnorthup's avatar
gnorthup
Explorer | Level 3
2 years ago

Unknown billing for free account

I’ve been billed $11.99 since last August but I only have a free 2G account. How can I get refunded for all of these charges?
billing
cancellations
Payments
Refunds
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey gnorthup, thanks for reaching out to the Dropbox Community.

 

Is it possible that you have another account that could be tied to those payments?

 

You can use our payment lookup tool, to find out the email address associated with the paid account. 

 

Is it one you own? And are you able to sign in to it to contact our support team about your request?

 

Keep me posted.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the reply and the ticket number, gnorthup.

     

    You'll be getting a reply from me as soon as possible!

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