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Forum Discussion
mattbury
2 years agoNew member | Level 2
Unknown credit card charge
Hello,
I have a credit card charge that I can't find any information about. I have tried using the credit card charge lookup tool (there is no reference number on the charge) and submitted the form but have had no response.
Is there any other way I can find more information about the charge?
- Jay
Dropbox Staff
Hi mattbury, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Keep me updated with any details.
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