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npp26's avatar
npp26
Helpful | Level 5
2 years ago
Solved

Unrecognized charges & how to cancel these?

I need help. Someone managed to get my credit card info and is using it to pay for their dropbox account. I physically cannot find a single way to cancel it and have now been paying it for four months. PLEASE HELP

billing
cancellations
Payments
  • Megan's avatar
    Megan
    2 years ago

    Hey there, npp26, sorry to hear about that! 

     

    I was able to locate your ticket number reference, and handled your case. Take a look, and let me know if you need anything else. 

     

    Thanks! 

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sure thing jjb512 - you've got :envelope:

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there.

  • jjb512's avatar
    jjb512
    Explorer | Level 4
    2 years ago

    Hi,

     

    This issue is still not resolved. Did you get my latest email? It's the address that has the name Jane Austen in it. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey jjb512, Nancy will reply to your email the soonest possible.

     

    Make sure to keep an eye on the email chain.

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