Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

Nicole bowlan's avatar
Nicole bowlan
Explorer | Level 3
3 years ago

Upgrade error, it says I'm already upgraded

I just got Dropbox and was trying to upgrade to Dropbox plus, I did everything for an upgrade but it still says Dropbox basic and when I click upgrade details it says “I’m already subscribed” and then I click okay and a box pops up that says “Upgrade Failed” but it already billed me and is on my subscriptions?

Billing
Dropbox Basic
Dropbox Plus
Payments
Plans
upgrades
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hi Nicole bowlan, thanks for bringing this to our attention.

    Did you originally upgrade via the Dropbox site directly, or via the mobile app?

    According to your card statement, do you see any charges from Dropbox, iTunes or Google Play?

    This will help me to assist further!
    • LordStove23's avatar
      LordStove23
      New member | Level 2
      2 years ago
      I have been charged as well but upgrade say failed! Charged 12.98 out of my bank account but still can’t upgrade it. I’m not sure if it’s because I have a lot of photos ready to be sync or what please help!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!