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Forum Discussion

Rakheelaloobhai's avatar
Rakheelaloobhai
New member | Level 2
3 years ago

Upgrade Failed

Upgrade Failed - tried to restore purchases and this appears “ unable to restore purchases. The operation couldn’t be completed. (NSURLEErrordomain error 409.)”
Dropbox Plus
Plans
upgrades
burak45's avatar
burak45
Explorer | Level 3
3 years ago

Yes you can send email

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi burak45, I just sent you an email, I'll see you there!

  • burak45's avatar
    burak45
    Explorer | Level 3
    3 years ago

    Megan I have sent all the information you requested from me via e-mail. When will my problem be solved?  You didn't send me an e-mail about the solution to my problem.

  • anns_426's avatar
    anns_426
    Explorer | Level 3
    3 years ago
    Hi I have the same problem, upgraded via iOS app but says upgrade failed and got charged the full one month subscription.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey anns_426, sorry to see you're having trouble with this.

     

    Have you tried to restore your purchase as outlined in this article?

     

    If that didn't help, can we send you an email, so we can investigate further?

  • anns_426's avatar
    anns_426
    Explorer | Level 3
    3 years ago
    Restore purchases did not work also. You may email me.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update, anns_426.

     

    I just sent you an email, so we'll continue there. 🙂

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