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Rakheelaloobhai's avatar
Rakheelaloobhai
New member | Level 2
3 years ago

Upgrade Failed

Upgrade Failed - tried to restore purchases and this appears “ unable to restore purchases. The operation couldn’t be completed. (NSURLEErrordomain error 409.)”
Dropbox Plus
Plans
upgrades
cykei7021's avatar
cykei7021
New member | Level 2
3 years ago

I have already paid for the dropbox plus plan

but not upgrade sucess

just show me error domain 409

 

I have restored purchase ,re-installed the app . everything i tried

but it justs show me error domain 409

can any staff help me pls

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey there, cykei7021, welcome to our Community! 

     

    Based on everything you mentioned, it sounds like you upgraded using Apple store, is that so? 

     

    If so, can I send you an email, in order for us to have a closer look into this? 

     

    Keep me posted! 

    • cykei7021's avatar
      cykei7021
      New member | Level 2
      3 years ago

      yes  

      thx for reply

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi cykei7021, I just sent you an email, I'll see you there!

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