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Rakheelaloobhai's avatar
Rakheelaloobhai
New member | Level 2
3 years ago

Upgrade Failed

Upgrade Failed - tried to restore purchases and this appears “ unable to restore purchases. The operation couldn’t be completed. (NSURLEErrordomain error 409.)”
Dropbox Plus
Plans
upgrades

23 Replies

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  • burak45's avatar
    burak45
    Explorer | Level 3
    3 years ago

    I was not billed for a different Dropbox account.  There is also this email account in the application settings.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi burak45, can I send you an email, in order for us to have a closer look into this? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi burak45, I just sent you an email, I'll see you there!

  • burak45's avatar
    burak45
    Explorer | Level 3
    3 years ago

    Megan I have sent all the information you requested from me via e-mail. When will my problem be solved?  You didn't send me an e-mail about the solution to my problem.

  • anns_426's avatar
    anns_426
    Explorer | Level 3
    3 years ago
    Hi I have the same problem, upgraded via iOS app but says upgrade failed and got charged the full one month subscription.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey anns_426, sorry to see you're having trouble with this.

     

    Have you tried to restore your purchase as outlined in this article?

     

    If that didn't help, can we send you an email, so we can investigate further?

  • anns_426's avatar
    anns_426
    Explorer | Level 3
    3 years ago
    Restore purchases did not work also. You may email me.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update, anns_426.

     

    I just sent you an email, so we'll continue there. 🙂

  • cykei7021's avatar
    cykei7021
    New member | Level 2
    3 years ago

    I have already paid for the dropbox plus plan

    but not upgrade sucess

    just show me error domain 409

     

    I have restored purchase ,re-installed the app . everything i tried

    but it justs show me error domain 409

    can any staff help me pls

     

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