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Forum Discussion
Dikasyoka
2 years agoExplorer | Level 3
Upgrade not confirmed after paying
I paid for a 2TB upgrade for my Dropbox on 21 September 2023. My bank debited the 11.99 but Dropbox did not confirm the upgrade. My account still says I'm out of space. I keep being tossed back and forth by Customer service. Can somebody please help?
- Jay
Dropbox Staff
Hi Dikasyoka, thanks for bringing this to our attention.
Did you upgrade via the Dropbox site directly, or via the mobile app?
According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
As you mentioned the support team, do you have the ticket ID in order to locate it on my end?
This will help me to assist further!
- DikasyokaExplorer | Level 3Hi, I upgraded online, not on the app. I only have the debit notification from my bank, nothing from Dropbox. It does show that the payment was to Dropbox. How do I share the payment receipt?
- Jay
Dropbox Staff
Do you see any payments on this page on your account?
Are you certain the upgrade was for this account? Could you check the card lookup tool to determine if the payment was for another Dropbox account?
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