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opauline697's avatar
opauline697
New member | Level 2
2 years ago

Upgrade payment linked to non working email

I just paid to upgrade my account but the payment got linked to an old email that is not working and I can no longer access!

I cant access support because it is showing like I have a free account.

Can someone please help?

 

 

account access
Payments
Plans
upgrades

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey opauline697, sorry to hear about this.

     

    In this case, I'd suggest that you reached out to our support team directly for further assistance.

     

    To do so, make sure to use an incognito window without signing into any Dropbox account and fill in this form with all the relevant details. 

     

    Once you do this and get a ticket ID from our system, you can share it with us here so that we can look it up too, if needed.

     

    I hope you get this sorted as quickly as possible.  

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