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praew's avatar
praew
New member | Level 2
3 years ago

Upgrade plan not reflected

Hi, I upgraded my account to dropbox PLUS since 20 November 2022 and already made a payment and the subscription plan is shown in my apple id's subscriptions page. However, my account still limit to only 2gb for uploading file. I tried to delete the dropbox app and re-install it again on my iphone, access the dropbox's website via PC and even tried to restoring my purchase via dropbox app but it still cannot be upgraded.

 

I also tried choosing for another upgrade plan but it said on the app that the new update plan will start after 20 December 2020 which is after the end of my existing PLUS plan. However, this PLUS plan i already paid for is not even reflected to my account.

Dropbox Plus
Payments
Plans
Storage space
upgrades

19 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thank you both for your updates Lisarose & Najiee   - much appreciated!

     

    Can you please try restoring your purchases as outlined here and let us know how it goes?

     

    If the issue persists, would it be OK with you if we reach out via email to investigate further? 

  • Lisarose's avatar
    Lisarose
    Explorer | Level 4
    3 years ago
    Yes! My email is lisarose@mutualsagency.com

    The link you provided will not work for me please send via email if possible. Thanks so much!
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for giving that a go for me Lisarose & Najiee    

     

    I've just sent you both an email to have a further look internally, so please have a look at your email's inbox and we'll take it from there. 

  • StefanM's avatar
    StefanM
    Explorer | Level 3
    2 years ago
    I have the same issue. Upgraded via Apple Store from Dropbox Plus to Family and it still shows my DropBox plus subscription. I did receive the Apple payment receipt but can’t invite family members or even see the change in Plan in the app. Under my AppleID’s subscription the Family plan shows though as subscribed for a year
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi StefanM, sorry to see you're having trouble with this.

     

    Have you tried to restore your purchase as outlined in this article?

     

    If that didn't help, can we send you an email, so we can investigate further?

     

    Let me know!

  • StefanM's avatar
    StefanM
    Explorer | Level 3
    2 years ago
    Hi Megan, I did try to restore the subscription as per the link. It didn’t change the outcome unfortunately. If we can switch to email that be great
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I just sent you an email StefanM!

     

    I'll be happy to see you there. Cheers!

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