Forum Discussion

peternemeth's avatar
peternemeth
Explorer | Level 3
2 years ago

Upgraded for free trial, but I've been charged for 19.90euros and the plan doesn't even upgraded

Hi,

 

So I've been upgraded for free plus trial, but I've been charged for 19.90euros and the plan doesn't even upgraded. Please refund me the amount you charged by mistake. I can't reach dropbox support any other way. 

 

Thank you,

 

Peter

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi peternemeth, thanks for bringing this to our attention.

     

    Did you upgrade to the trial from the Dropbox site directly, or via the mobile app?

     

    According to your bank statement, were you charged by Dropbox, iTunes, or Google Play?

     

    This will help me to assist further!

    • peternemeth's avatar
      peternemeth
      Explorer | Level 3

      Hi Jay!

       

      I've been upgraded from Dropbox site directly. I'v been charged by Dropbox. 

       

      Thank you!

       

      Peter

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        When you access this page, do you see the recent transaction on your account?

         

        What plan are you currently upgraded to?

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