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peternemeth's avatar
peternemeth
Explorer | Level 3
3 years ago

Upgraded for free trial, but I've been charged for 19.90euros and the plan doesn't even upgraded

Hi,   So I've been upgraded for free plus trial, but I've been charged for 19.90euros and the plan doesn't even upgraded. Please refund me the amount you charged by mistake. I can't reach dropbox s...
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peternemeth's avatar
peternemeth
Explorer | Level 3
3 years ago

Hi Jay!

 

I've been upgraded from Dropbox site directly. I'v been charged by Dropbox. 

 

Thank you!

 

Peter

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

When you access this page, do you see the recent transaction on your account?

 

What plan are you currently upgraded to?

  • peternemeth's avatar
    peternemeth
    Explorer | Level 3
    3 years ago

    I can't see any transaction on the page you linked and I'm on Dropbox Basic plan now. 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      It sounds like you might've upgraded another account if you upgraded from the Dropbox site directly. Are there any other emails you use, which could have a Dropbox account associated to them, or is it possible that the site was logged into another user's email address?

       

      You can determine which account this is by using the card lookup tool.

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