Forum Discussion

timdaug's avatar
timdaug
New member | Level 2
2 years ago

Upgraded my account, but the email is incorrect

I recently upgraded my plan, but inadvertently input the email address not associated with my current account. It won't allow me to link the two. How do I get credit for the upgrade with the account ...
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upgrades
Timdaug 's avatar
Timdaug
New member | Level 2
2 years ago
I believe that I upgraded via an email invite. A totally different email. I have a Google email, and the others one that I used to open the free Dropbox account
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi timdaug, as you've replied under a different account name, this means that you have a second Dropbox account under another email.

 

Are you able to login to the other Dropbox account? If you're not sure of the email, have you tried the card lookup tool?

  • Timdaug 's avatar
    Timdaug
    New member | Level 2
    2 years ago
    No. Sorry. I'm pretty inept, as evidenced by the stupid error. I guess I now have two accounts, as when I try to sign in to either with the other email, it says it's already in use. Have no idea about this card tool you refer to. I can try it. What do I do? And will I be able to join the accounts?

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