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Forum Discussion
Upgraded the wrong account
Megan:
I upgraded recently, but upgraded the incorrect account.
Can you or someone help me to switch my annual upgrade to the correct account?
If possible, a phone call would be super appreciated.
Thanks David
- Rich
Super User II
David Claman wrote:
I upgraded recently, but upgraded the incorrect account. Can you or someone help me to switch my annual upgrade to the correct account?
It's not possible to transfer a subscription to another account. You'll need to move your files to the upgraded account and use that one going forward. If needed, you can swap the email addresses on the accounts using a third email address. Follow the steps for a team member.
