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Marc16's avatar
Marc16
New member | Level 2
2 years ago

Upgraded to PLUS and Dropbox charged my card twice, and still haven't given me the upgrade?

Kathy Kay from DB says my transaction # isn't long enough, but I didn't issue the  transaction # dropbox did when they charged me twice to upgrade to PLUS, I still haven't received a refund or an upgrade.

Payments
upgrades

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there Marc16, sorry to hear about this.

     

    Can you please share your ticket ID from your support interaction so that I can look it up in our system?

     

    Thanks!

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