Upgrading did not work but money was drawn from my back account.

Question

Hi!&nbsp;&nbsp;I upgraded and paid for plus but my account still is in basic mode. The money has been drawn from my account and I cant restore the purchase because there is nothing under my account. And since you cant call the support and the bot is annoying as hell I wonder if anyone have had the same problem?&nbsp;

Walter · Answer

Hi there joajoa, I'm sorry to hear you're having issues with this.
&nbsp;
Could you please clarify if you upgraded your account via the website directly or if it was through the app store on a mobile device perhaps?
&nbsp;
Let me know more and we'll take it from there.&nbsp;

joajoa · Answer

I did it on the website on desktop.

Walter · Answer

In that case, could you try our self served look up tool to identify the email address that's associated with your charge joajoa?
&nbsp;
Is it an exact match with the one you see in your account's settings online?&nbsp;

joajoa · Answer

The amount is only reserved on my bank account and doesnt have thos kind of numbers. Even tho it says reserved the amount has been drawn. I really really need to have the upgraded account by tomorrow and dont want to make another purchase.&nbsp;

Walter · Answer

Thanks for clarifying that for me joajoa&nbsp;
&nbsp;
I'd recommend getting in touch with our support team for further assistance at this point.
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To do so, make sure to use an incognito window without signing into any Dropbox account and fill in this form with all the relevant information.
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Once you do that and you get a ticket from our system, feel free to share your ticket ID with us so that we can look it up as well.&nbsp;

Forum Discussion

Upgrading did not work but money was drawn from my back account.

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