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Forum Discussion
joajoa
2 years agoNew member | Level 2
Upgrading did not work but money was drawn from my back account.
Hi! I upgraded and paid for plus but my account still is in basic mode. The money has been drawn from my account and I cant restore the purchase because there is nothing under my account. And si...
Walter
Dropbox Staff
2 years agoHi there joajoa, I'm sorry to hear you're having issues with this.
Could you please clarify if you upgraded your account via the website directly or if it was through the app store on a mobile device perhaps?
Let me know more and we'll take it from there.
- joajoa2 years agoNew member | Level 2
I did it on the website on desktop.
- Walter2 years ago
Dropbox Staff
In that case, could you try our self served look up tool to identify the email address that's associated with your charge joajoa?
Is it an exact match with the one you see in your account's settings online?
- joajoa2 years agoNew member | Level 2
The amount is only reserved on my bank account and doesnt have thos kind of numbers. Even tho it says reserved the amount has been drawn. I really really need to have the upgraded account by tomorrow and dont want to make another purchase.
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