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Forum Discussion
joajoa
2 years agoNew member | Level 2
Upgrading did not work but money was drawn from my back account.
Hi! I upgraded and paid for plus but my account still is in basic mode. The money has been drawn from my account and I cant restore the purchase because there is nothing under my account. And si...
joajoa
2 years agoNew member | Level 2
I did it on the website on desktop.
Walter
Dropbox Staff
2 years agoIn that case, could you try our self served look up tool to identify the email address that's associated with your charge joajoa?
Is it an exact match with the one you see in your account's settings online?
- joajoa2 years agoNew member | Level 2
The amount is only reserved on my bank account and doesnt have thos kind of numbers. Even tho it says reserved the amount has been drawn. I really really need to have the upgraded account by tomorrow and dont want to make another purchase.
- Walter2 years ago
Dropbox Staff
Thanks for clarifying that for me joajoa
I'd recommend getting in touch with our support team for further assistance at this point.
To do so, make sure to use an incognito window without signing into any Dropbox account and fill in this form with all the relevant information.
Once you do that and you get a ticket from our system, feel free to share your ticket ID with us so that we can look it up as well.
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