Forum Discussion

Bony911's avatar
Bony911
Helpful | Level 5
11 months ago
Solved

Upgrading my account resorts to a gmail account even when Im logged into with a different email

Upgrading my account goes to a gmail account even when Im logged into with a different email address
  • I was able to upgrade while in the account and not use the link to the 30 day free trial. Thanks
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi there Bony911 - sorry to hear you're having issues with this.

     

    Could you walk me through the exact steps you take to do this and/or send us a couple of screenshots so that we can make sure we're on the same page?

     

    Thanks!

  • Bony911's avatar
    Bony911
    Helpful | Level 5
    Logged onto my account with work email, try to download a file too big. Click on upgrade and allows me to put in visa# but ask for my password to a Gmail account not the account I'm logged in.
      • Bony911's avatar
        Bony911
        Helpful | Level 5
        I was able to upgrade while in the account and not use the link to the 30 day free trial. Thanks

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