Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

motofilm's avatar
motofilm
New member | Level 2
3 years ago

Used Google Pay to upgrade account, charged, but did not upgrade

I recently tried to upgrade my Dropbox plan to accommodate sharing large files.  I used google pay to run through the purchase, I was charged yet the account has not reflected the change and I cannot...
Payments
Plans
upgrades
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there motofilm, sorry to hear you're having issues with this.

 

Do you happen to have more than one Dropbox accounts, associated with different email addresses?

 

Also, note that you can reach out to our support team for further assistance through this form.

 

Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information.

 

If you end up doing this and get a ticket ID from our system, feel free to share it with us so that we can look into it as well.

 

I hope this helps!

motofilm's avatar
motofilm
New member | Level 2
3 years ago

Thank you for sending me the link, it ends up giving me the option to cancel the subscription through google.  I would need to deal with google then to get my money refunded and really all I want is the subscription to work on dropbox.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey motofilm! 

     

    Can you please attempt to reach out to Google, as a first step, and let us know how it goes?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!