WANT TO DELETE MY DROPBOY MEMBERSHIP

Hi Lukas2024, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
 

Keep me updated with any progress!

Jay, I am in the same situation. But when I click that link I do not see "other". Please advise. 

Hey, 

Thank you for your Answer Jay.
I already writing 2-3 Mails no answer. 

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Helpme1104 wrote:

But when I click that link I do not see "other".

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Make sure you're NOT signed in to a Dropbox account, including these forums. Use an incognito/private browsing session to ensure you're not signed in.

Hi Lukas2024, could you share your ticket number reference with us, in order to locate it on our system, please? 

So, to which email address will I receive the ticket number and the response? I can only enter the email address for which the ticket is intended in the field. However, since this email address is blocked, should I enter the one on which I expect the response?

Because otherwise, I used to enter the blocked one in the field and put the one on which I would like to receive the response in the message field.

Thanks for your help

However i put in another Email Adress.

The Ticket Number is: #23150104

Thanks for sharing the ticket number with us Lukas2024! 

I was able to locate it on our system. Hang tight, and an agent will be with you shortly. Thank you!