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Forum Discussion
We are charged by Dropbox and would like an invoice
I have reached out three times now. We were charged on June 7, 2023 $576.65 by Dropbox. I am trying to understand the amount and would like an invoice. What period of time? I do not like that I have ben unable to reach someone directly or get my inquiries
3 Replies
- Hannah
Dropbox Community Moderator
Hey WMC-Karla, thanks for joining our Community.
This sounds like a charge for a Dropbox Business plan.
If you don't know which account it's for, I would suggest using our payment lookup tool; it will let you know the email address associated with the payment.
That way, you can sign in and access the invoice for the payment directly.
I hope this helps, but if you have any questions, please let us know.
Thanks I found it under the look up tool, but the links to the invoice and receipt are not working. I would like to see previous charges from previous years as well.
- Hannah
Thanks for the update, Karla!
I would suggest actually reaching out to our support team directly about this.
To do so, open a private browsing/incognito window, go to this page, scroll a bit and click on "need help with a billing issue?" and submit your help request.
Once you do so, please send us the ticket number, so we can look it up in our system!
