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sarisahinmustafa's avatar
sarisahinmustafa
Helpful | Level 6
2 years ago
Solved

When will the refund be made?

Hello, I requested a refund 7 days ago. I was told that the refund would be made to my account within 3-5 business days. No refund was given. I contacted my bank and they said drobbox has not requested a refund yet. please come back to me. Goodnight

  • Hello Walter, I contacted the Drobbox team but the refund has still not been issued.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi sarisahinmustafa, thanks for bringing this to our attention.

     

    Do you have the ticket ID from when you contacted the support team? 

     

    This will help me to assist further!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey sarisahinmustafa - sorry to jump in and thanks for the ticket number.

         

        I was able to locate it  in our system and I can see that the agent who handled your case has processed the refund normally.

         

        This would usually take up to 5 business days to reach you, but if it hasn't yet, I'd suggest reaching out to your bank for further information or reply to the member of the team who handled your case through your ticket for further assistance, if needed. 

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