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Forum Discussion
Why am I being billed by Dropbox when I have a free Basic account?
I have been charged $22./month for the last 8 months but only have a free basic account. Due to the type of account I have not been able to contact customer support to resolve the issue.
Rich
Super User II
Super User II
tnes wrote:
I have been charged $22./month for the last 8 months but only have a free basic account.
First I would use the credit card charge lookup tool to identify the account you're being charged for. If you recognize it, you can sign in to that account and cancel the subscription.
If you're unable to sign in to the account or you don't recognize it, you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
