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Forum Discussion
Why am I being charged by Dropbox, when I don't have a paid plan?
Hi
Today I found something strange on my creditcard.
Dropbox db.tt cchelp was the notice and they tool money from my creditcard.
But I don‘t have an account which must be payed.
7 Replies
- Nancy
Dropbox Community Moderator
Thanks for your post here, @SandyRo.
Does your bank statement mention anything else besides Dropbox, like iTunes/Google Play?
If not, and you can see a 12-digit transaction ID next to your Dropbox charges, you can use it on this page and identify the Dropbox account it’s linked to.
Let me know if that helps.
- Hi
Thanks for your answer, but it did not help.
There is no 12 digit number.
Made a reclamation to my credit card. - Yes, that mail adress is correct
- Hannah
Hey @SandyRo, before we send you an email, you mentioned that you have contacted your bank about this; was the issue resolved on their end?
- They locked my credit card and thats all.
Still waiting if i will get my money back. - Hannah
Thanks, Sandy.
Since that's the case, I sent you an email, and we'll investigate there as well.
Cheers.
