One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
ImprovingLivesThroughWalking
21 days agoNew member | Level 1
Why has my 100GB promotion from Acer not been activated?
Hi,
I've read a previous post about this promotion, but the steps weren't very clear on how to take advantage on this amazing offer. Could you please provide a simple, step-by-step guide for me to follow? I'd also like to mention that I have Autism and I need instructions to be as clear as possible. I'm using AI to help me write this message.
Thank you,
Caitlin
- Jay
Dropbox Staff
Hi ImprovingLivesThroughWalking, thanks for bringing this to our attention.
You can read up on the steps as listed in this article to activate the promotion.
In short, you open the pre-installed version of Dropbox on your machine (don't install a new version from the Dropbox site), and then sign in with your existing account there, or create a new Dropbox account.
After that, the promotional quota should then be added to your account.
If you need any further assistance, please let me know.
- ImprovingLivesThroughWalkingNew member | Level 1
Hi, I read that article, it does not make sense by sayiing 'sign in' I have signed in but it is only 2 gb. That is why I wrote this article.
Tell me how to get promotion please.
Kind regards.- Rich
Super User II
Jay wrote:
... you did sign in to the pre-installed version of the Dropbox desktop application?
This is the key. If you installed Dropbox yourself, you won't get the promotion.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!