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Muhammad Mohsin's avatar
Muhammad Mohsin
New member | Level 2
4 years ago
Solved

Wrong Date of Birth

Hello I have wrongly entered my date of birth today what should i do?

 

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  • Sam DBX's avatar
    Sam DBX
    3 years ago
    Hi everyone 👋🏽

     

    Jumping in here to help clarify some issues you’ve pointed out in this thread.
     
    As mentioned before, if your date of birth doesn’t meet the age requirement for Dropbox, your account will be deleted in 48 hours, and you’ll receive an email and a notification confirming this. Read more here.
     
    The age requirements are: 
    • In the United States: You must be 13 or older.
    • Outside the United States: You must be 16 or older.
     
    If you added the wrong date by mistake:

     

    💌 Please contact support so we can manually verify your date of birth and edit it for you:
     
    Tip: you can find your support entitlements here.
     
    If you have access to email support:
    1. Contact Dropbox support within 30 days to have your account reactivated. 
    2. Our support team will ask you to provide proof of your date of birth. 
    3. After your information is verified, you’ll be notified through email when your account has been reactivated.
     
    If you don’t have access to email support:
     
    1. You can contact support from an incognito/private browsing window and submit a help request. Click Can’t sign in? then select an account access issue, for example: Disabled account, Subject: Incorrect date of birth. 

     

     
    1. To speed things up, please attach one of the following docs to your inquiry, so we can verify the correct date:
      • Birth certificate 
      • Passport (the page containing your name and date of birth)
      • Driver’s license, learner’s permit are acceptable forms of proof of age
      • Any official government document issued by a national agency or equivalent is acceptable.  Note: please do not upload any of these documents through the community forums.
     
     
    1. Our team will verify this info and make a change if accepted.
     
    Hope this helps!
    Sam 

     

     

111 Replies

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  • makemake's avatar
    makemake
    New member | Level 2
    3 years ago

    I have the same problem. Entered the wrong age of my birth and know dropbox think I am too young. What shall I do? Please help!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to hear about this, makemake.

     

    Can we send you an email, so we can look further into this?

  • makemake's avatar
    makemake
    New member | Level 2
    3 years ago

    Yes please! Do you need anything from me?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi makemake, I just sent you an email, I'll see you there! 

  • Eunseongkim's avatar
    Eunseongkim
    Explorer | Level 4
    3 years ago

    makemake You should contact them early. unless your email will deactive like mine. 
    my gmail account has been deleted and the files inside is gone.... ㅠ.ㅠ

  • seekinganswer's avatar
    seekinganswer
    Explorer | Level 3
    3 years ago

    Hi Megan,

     

    my issue is not yet resolve, please assist.

     

    thank you.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi seekinganswer, I can see that Christopher, our agent responded back to you however the case was closed due to inactivity. 

     

    Did you have the chance to review his reply? Can you try to respond back to him now, in order for a new ticket to be opened? 

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