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WDUK's avatar
WDUK
New member | Level 1
9 months ago
Solved

'Your credit card has expired! To keep your subscription, update your credit card' pink banner

A pink banner has appeared stating that: Your credit card has expired! To keep your subscription, update your credit card. However I am part of a family plan and the credit card used to pay for this...
Account Settings
  • Jay's avatar
    Jay
    9 months ago

    Hi WDUK, in this instance, it would be best for the family manager to check the payment information on the site, and to contact the support team if need be to investigate this in more detail.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey WDUK - thanks for letting us know about this.

Can you please clarify if you're a simple member or the manager of the family plan? If your partner is the manager of the family account and paying for the subscription, can you ask them to contact our support team if they keep seeing that banner?

I hope this helps!

  • WDUK's avatar
    WDUK
    New member | Level 1
    9 months ago

    Hi Walter

    I am a simple member of the family plan. My partner is the manager of the family account but they do not see the banner, it is only me. 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Hi WDUK, in this instance, it would be best for the family manager to check the payment information on the site, and to contact the support team if need be to investigate this in more detail.

      • WDUK's avatar
        WDUK
        New member | Level 1
        9 months ago

        Yes, the family plan is working and is being charged successfully. Unless I hear otherwise, I will assume it's a bug/error and that none of my data will be lost. 

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