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Forum Discussion

fstoolcorp's avatar
fstoolcorp
Helpful | Level 6
4 years ago
Solved

Your plan and billing information are managed externally

I am trying to subscribe to a plan, and I get this message instead of being able to sign up:   Your plan and billing information are managed externally    
billing
Payments
Plans
upgrades
  • Hannah's avatar
    Hannah
    4 years ago

    Hey everyone.

     

    Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.

     

    If the issue persists, please let us know.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey everyone, thanks for flagging this.

 

Since you're trying to upgrade directly through our website, can you all try to use a different browser or a private browsing window, to see if that helps at all?

sl550's avatar
sl550
New member | Level 2
4 years ago

I  keep getting a "Your plan and billing information are managed externally." message and I cannot upgrade to plus.

 

I had a plus account, then was added to a family account by mistake. I messaged one of the dropbox chat yesterday and it said I should leave the family, downgrade to basic, then I can upgrade back to plus.  I did as instructed, and I kept getting that message.  We even asked the person who added us to the family and we are removed on their end. 

 

I messaged the dropbox again yesterday who said try incognito and it gave the same error  message. Then directed me to IT, so I wrote a message abut I haven't heard back.

 

This is day 3 issue now with "Your plan and billing information are managed externally." and I cannot use my dropbox. 

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