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1st account subscribed becomes a sub account
I subscribed to 1 account and have been using it for a number of years. Just created a new trial account for another project. This new 2nd account becomes the main, while my 1st is now a sub account. How do I revert or disable that relationship. Thanks.
5 Replies
- Jay
Dropbox Community Moderator
Hi marissalim, thanks for posting today!
Could you clarify what you mean by a 'sub account'?
Is one account a Dropbox Business team account and the other is linked to it? Is the other account logged into an app?
Any other info or screenshots would be helpful!
Hi Jay,
My actual subscription is under Dropbox Pro , 2TB (Marissa) which I have been using for a number of years.
Today, I sign up to 30-days trial under the name Lisa. This trial account became the main account, but, Marissa is still the admin and became the sub account.
- Jay
It's not possible to have a second Dropbox account inside the Dropbox folder of another account.
Are you certain that this isn't a shared folder belong to a different account? What does the folder look like on the Dropbox site?
Hi Jay,
Yes, its not shared on Lisa's account. This is how it looks on Lisa's login to dropbox.
- Megan
Hi marissalim1, thanks for the screenshot!
It seems that you upgraded your Marissa Professional account, into a Business trial and named your Team "Lisa". Which makes the folder you're looking at, your personal folder.
If you need to undo that, you would have to follow these steps, in order to convert the account back into an individual one.
