Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

MFR61's avatar
MFR61
Explorer | Level 3
4 years ago
Solved

Account not accessible with new devices

I cannot Access my Dropbox account with new devices. When I try to reset password I do not receive the reset e-Mail. How can I get back to my Account eventually?

 

Best Regards 

Michael

Account Access
Account Settings
  • Walter's avatar
    Walter
    4 years ago
    Hey MFR61 - welcome to the Community and sorry to hear you're having issues with resetting your account's password. 

    If you can't find the reset email in your junk/spam folder as well, may we reach out via email to assist further?

    Thanks a bunch, Michael!

5 Replies

Sort By
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey MFR61 - welcome to the Community and sorry to hear you're having issues with resetting your account's password. 

    If you can't find the reset email in your junk/spam folder as well, may we reach out via email to assist further?

    Thanks a bunch, Michael!
    • MFR61's avatar
      MFR61
      Explorer | Level 3
      4 years ago

      Hi Walter, 

      I accepted the Solution to handle the issue via e-Mail contact.

      Since then nobody approached me to resolve the issue with the Access to my blocked Drop Box Account. May I ask for further Support please. In this blocked Account I have a lot of pictures which I do not warnt to loose.

       

      Thanks for your Kind Support.

      Michael

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        I've just sent you an email to investigate MFR61.

        Please take a look at your email's inbox and we'll take it from there. 
  • mehrajdube's avatar
    mehrajdube
    New member | Level 2
    3 years ago

    Did you find an answer to your trouble?

    I am having a similar problem.

    But NO help received.

     

    Regards

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi mehrajdube, could you let me know exactly what you're experiencing on your devices?

       

      Are you trying to connect to a desktop or mobile device? What OS are you currently running on there?

       

      Any other info or screenshots (while hiding personal info) would be helpful!

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!