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Dullard's avatar
Dullard
New member | Level 2
2 years ago
Solved

Cannot completely disable Dropbox Backup for an USB drive.

I plugged in a USB drive and got an annoying prompt about backing it up. I've never used the Dropbox Backup feature and don't want to, especially not for a drive I'm using itself as a backup.

I turned off autoplay completely for now in my Windows settings, but I shouldn't have to do that in order not to use Dropbox Backup. The help page for this is out of date and describes a setting that doesn't exist. There appears to be no way whatsoever to disable backups.

So, short of nuking Dropbox completely and moving on to something else for cloud storage, how do I disable the annoying backup feature?

Account Settings
desktop
Dropbox Backup
  • Walter's avatar
    Walter
    2 years ago

    And what happens if you click on the "Never for this device" option bbob?

     

    Have you tried adjusting your autoplay settings? 

     

    Also, what is your computer's exact OS version, and the version of the Dropbox desktop app?

     

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    My mistake bbob! Whoops, apologies! I was referring to your earlier message. 🙂

  • bbob's avatar
    bbob
    Explorer | Level 3
    2 years ago

    Are you replying to @Dullard or myself bbob?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey bbob, let's jump right into this!

     

    Would you be able to access your Backup page online, and let me know what you see there? 

     

    If you have a screenshot of what you see there, it's more than welcome.

     

    Keep me posted!

  • bbob's avatar
    bbob
    Explorer | Level 3
    2 years ago

    Hannah, Ihave the same problem and the 'Ask to backup external drives' preference option is turned off. Version of Dropbox is 210.4.4854

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Dullard, thanks for posting to our Community.

     

    Can you please go to the "backups" tab in your Dropbox preferences and send me a screenshot of the options you see there.

     

    Also, what's the sync status and version of the Dropbox app, when you hover over your Dropbox icon?

     

    Let me know and we'll go from there.

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