You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Alex N
2 months agoExplorer | Level 3
Changing email and lost files
Hi
I have had a DB account for many years under an email address which I have recently changed. My Windows Explorer and smartphone (using the old email address) work as expected and I can save and use files in DB in both. However my Windows laptop doesn't show any files or folders and appears to think I wish to set up a new account when I attempted to change to my new email address. When I try and revert back to the old email address to start again it tells me this email address is already taken.
How do I have all folders and files appear in online DB under my new email address?
Thanks
- MarkSuper User II
Alex N wrote:How do I have all folders and files appear in online DB under my new email address?
If you are getting the message saying 'email already taken' you have chosen the 'sign up' option and not 'log in' when trying to install Dropbox 🙂
Use the other one and it should work
- Alex NExplorer | Level 3
Hi and thanks for replying. I changed my email address within DB moving from a now defunct email address to a gmail account. In doing do, I expected the folders and files to be in the gmail email account. I now can log online into DB using gmail but there are no files. If I try and revert to the old email address in DB, a message tells me that email address is already taken. Any suggestions how to link my files to the gmail account?
- MarkSuper User II
You have set up a new account, as I said. You now have 2 - the old one and the new one. That is why they are both working.
Try sharing folders between the two accounts to move the data between them.
About Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!