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judy a.5's avatar
judy a.5
New member | Level 2
2 years ago

Changing my email didn't move the files across to the new account

I had to change my email address on Dropbox.  I entered my new email address expecting that everything in the current email dropbox would transfer over automatically to new email address.  It did not.  Now what do I do?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi judy a.5, thanks for bringing this to our attention.

     

    If you change the email from this page on your existing account after logging in, then there isn't any transfer to be made, it would simply change the address.

     

    Could you clarify exactly how you changed your email?

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