Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

pamallama's avatar
pamallama
New member | Level 2
4 years ago
Solved

Deleting Account Error

When I go to delete my account, I get an error message after I've filled in all the details.   It flashes with Error 500 and only gives me the option to only go back to the home page or visit the h...
Account Settings
Error Messages
  • Walter's avatar
    Walter
    4 years ago

    Hi all, happy Monday and thanks for flagging this with us. 

     

    I just wanted to let you know that I looked this up internally and I can see that this should be resolved now.

     

    You should now be able to delete your Dropbox account normally. 

     

    Thanks for your reports!

     

    [Moderator Note: This was resolved in September 2022, so if you're having a similar issue, please feel free to post in under this discussion which is more recent.]

jb210's avatar
jb210
Explorer | Level 3
4 years ago
I tried to put a screenshot in my original message and then tried to copy and paste it. This didn’t work so literally what’s in the quotation marks in my original question is the exact wording.

I’m totally perplexed. Is there not a way to contact actual Dropbox for help?
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey again, jb210. 

 

I’ve just logged a ticket/email for you, so that we can investigate this further. 

 

When possible, please reply back to me and we’ll check this.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!