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NI44's avatar
NI44
Helpful | Level 5
3 years ago

Dropbox defaults to Backups

Hi,
Today my Dropbox suddenly started redirecting into "Backups" and I am unable to upload files to my account. It seems to want to automatically backup or sync all my files which I do not want. I searched for instructions of how to disable backups but can't find the settings listed.

According to Dropbox help page the disabling should happen by:

  1. Open your Dropbox desktop preferences.
  2. Click the Backups tab.
  3. Click Manage backup. 
  4. Under Adjust settings, click Disable backup.

I can get to point 3 but I don't have any 'Adjust' settings option.

The screen is showing that my Mac is disabled for backups and the only action I can take is to enable backup...

Has anyone else had the same issue and how did you resolve it?

Account Settings
desktop
Dropbox Backup

14 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Have you tried deleting the backup from the site via this link?

  • NI44's avatar
    NI44
    Helpful | Level 5
    3 years ago

    Hi, no I was scared to delete the device as it's unlinked to backups and since I can only access my Dropbox via Backups, if I delete my device I was worried it will delete all the files I have uploaded so far..?

  • NI44's avatar
    NI44
    Helpful | Level 5
    3 years ago

    I was just on the chat to Dropbox support and they advised how to sort this out.

    I had to copy my main folder (in my case called Mac) from the Dropbox home page and paste it in the same location - ie. make a copy in the same location.

    After this I was able to delete the original main folder (Mac) by going into the redirected backups/all page and delete it from there.

    I now have a new main folder called Mac (1) which I can access normally.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Awesome news NI44 & thanks for updating us here. 

     

    If you need anything else, we'll be one post away. Just give us a shout! 

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