Email notification settings are ignored

Hi Everybody,

Thanks for reporting that emails are still coming through despite notification settings.

I raised this issue to relevant teams earlier this week, and they have been actively looking into why this is happening. We will update this thread when we have more information.

Regards,

Ben

I cancelled my paid Dropbox plan on 2/28/23. Then I received unwanted promotional emails from Dropbox on 3/23/23 and 4/3/23. When I tried clicking the unsubscribe link at the bottom of each email, it took me to the Dropbox log in screen. Upon logging in, it took me to my account notification settings. As you can see in the screenshot below, I don't have any email notifications turned on except for when a new log in or device is detected.

How do I unsubscribe? I cannot find a support email address or phone number anywhere, and apparently because I am no longer a paid user I have no other way to contact support.

 

Hi there 30003000, thanks for bringing this to our attention. 

Can you please clarify the content of the email and if you've tried clicking on the unsubscribe button from a logged in state to see if that makes a difference?

Any additional information is more than welcome! 

Hi Walter,

Below is a screenshot of the most recent email I received.

As stated in my first post, when I click the "Unsubscribe" link it takes me to a log in screen. Upon logging in, it takes me to my notification preferences which do not have any subscriptions checked.

Hey 30003000, I've just sent you an email, so we can look into your issue internally, so when you have a moment, please make sure to get back to me.

Hey everyone, I wanted to let you know that a fix has been implemented for this issue.

You shouldn't be receiving these emails any more, if you've unsubscribed from the option at the bottom of those emails.

If you see that you're still having issues, please let us know.

Hi Hannah!

I have just received a promo email from Dropbox. FYI all my marketing email options have been left unchecked for years.

Here is the email:

and here is notification options in my account:

What can I do to make these settings stick?

Thanks!