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Forum Discussion

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Sharyn W.! You’re totally right; the first two fields are for the new email address (the second one is to confirm the email address and make sure there aren’t any typos) and the third one is for your current Dropbox password.

Sharyn W.'s avatar
Sharyn W.
Explorer | Level 3
2 years ago

Hi Nancy,

I tried your suggestion but had no luck changing my email address.

When I entered my email address twice and then my password a round red circle with a line through the circle appeared beneath the first of the two email addresses.

I am using the correct email address, so why should this happen?

Thank you

Sharyn

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi from me as well, Sharyn W.!

     

    Is it possible that there's some kind of typo or perhaps a space before or after the email address?

    • Sharyn W.'s avatar
      Sharyn W.
      Explorer | Level 3
      2 years ago

      I have tried multiple times but will try again.

      Sharyn

    • Sharyn W.'s avatar
      Sharyn W.
      Explorer | Level 3
      2 years ago

      Hannah, When I type my new email address a message appears under the space that says 'email address from Dropbox website'.

      What do I do now?

      Sharyn

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago

        Can you post a screenshot?

         

        It may also be worth trying to clear all cookies/cache etc. or a different browser.

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