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Forum Discussion

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me as well, Sharyn W.!

 

Is it possible that there's some kind of typo or perhaps a space before or after the email address?

Sharyn W.'s avatar
Sharyn W.
Explorer | Level 3
2 years ago

Hannah, When I type my new email address a message appears under the space that says 'email address from Dropbox website'.

What do I do now?

Sharyn

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Can you post a screenshot?

     

    It may also be worth trying to clear all cookies/cache etc. or a different browser.

    • Sharyn W.'s avatar
      Sharyn W.
      Explorer | Level 3
      2 years ago

      Mark, I tried using a different browser. The same result!

      Sharyn

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Sharyn W.!

         

        I would suggest making sure that the email address you're trying to use, is not already used by another Dropbox account.

         

        To confirm, try to login with that email and request a password reset; if a password reset email comes to that address, it means that a Dropbox account is already associated with that email.

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