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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Sharyn W.!

     

    I would suggest making sure that the email address you're trying to use, is not already used by another Dropbox account.

     

    To confirm, try to login with that email and request a password reset; if a password reset email comes to that address, it means that a Dropbox account is already associated with that email.

  • Sharyn W.'s avatar
    Sharyn W.
    Explorer | Level 3
    2 years ago

    HI Hannah,

    I am using the same email address for my emails and have managed to change to this email address with other websites, etc.

    Sharyn

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Sharyn W., is it possible that this email address was used for the account before, or that it might be the current email address of the account? 

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