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Viglundsdottir's avatar
Viglundsdottir
Explorer | Level 4
4 years ago

I can´t access my account, because the email isn´t mine any more

I used to have a Dropbox account and I don´t know the password for it and I don´t have access to the email address anymore. 

All the baby photos of my children are in there, so I really need to access my old account. 

I really need to "talk" so somebody at Dropbox to help me access this account. 

 

How can I access my old account?

 

Thank you 🙂

 

 

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Viglundsdottir wrote:

    I used to have a Dropbox account and I don´t know the password for it and I don´t have access to the email address anymore. ... How can I access my old account?


    Unfortunately, without access to the email address, you won't be able to gain access to the account. Access to the email address is the only verification that Dropbox will accept. Your best best is to contact the new owner of the email address, or the email administrator, and explain the situation. Perhaps you can get the address back, or they can forward you any reset information sent to it.

     

    • Viglundsdottir's avatar
      Viglundsdottir
      Explorer | Level 4
      Thank you, I’m trying to get access to my old email account. No luck so far
      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II

        Without access to it there is no way of getting in to the email 😞 

         

        Would they possibly send you the password reset if you requested it?