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lookingforhelp's avatar
lookingforhelp
New member | Level 2
2 years ago

Locked out of my account and no access to the email.

I have an account set up with an email address I no longer have access to.  The password to the account has also expired, so I am stuck.  I can't log into the account without changing the password, and the password reset email goes to the account I can no longer access.  Frustrated!

 

account access
Account Settings

1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi lookingforhelp, let's jump right into this! 

     

    Things aren't ideal, since you have no access to the email linked to your Dropbox account.

     

    However, I want to see how I can help with this. Would it be okay for me to send you an email, in order for us to have a closer look?

     

    Let me know! 

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