Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

elhdesigner's avatar
elhdesigner
Helpful | Level 5
3 years ago
Solved

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!

account access
Account Settings
emails
security
  • elhdesigner's avatar
    elhdesigner
    3 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

195 Replies

Replies have been turned off for this discussion
Show More
  • lityum's avatar
    lityum
    Explorer | Level 3
    3 years ago

    Hello Nancy, 

     

    Ive checked my inbox but there is no e-mail 

  • lityum's avatar
    lityum
    Explorer | Level 3
    3 years ago

    By the way, 

    its my ticket number

    22693042

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the ticket number, lityum! Did you also add no-reply@dropbox.com to your email contacts, and checked the notifications on any linked devices?

  • lityum's avatar
    lityum
    Explorer | Level 3
    3 years ago
    Hi Again
    Unfortunately ı don’t have any linked device
    And I added no-reply e mail address in to address book
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi lityum, in this case can I send you an email, please? 

  • DIMITRIS4's avatar
    DIMITRIS4
    Explorer | Level 3
    3 years ago

    I have for a long time an account and i have never activate the two step verification. Now I am trying to log in and i have problem because I have to write down an extra 6-digit code but nothing comes to my email which I have as a username at my dropbox account. How can I skip that?

     

    Thank you in advance.

    Dimitris

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey lityum, before we reach out to you, if you have access to the email associated with your Dropbox account, can you try to reset your password, to see if that bypasses the 6 digit code?

     

    And DIMITRIS4, can you also try the same, to see if that helps?

     

  • DIMITRIS4's avatar
    DIMITRIS4
    Explorer | Level 3
    3 years ago
    I selected ‘Forgot your password’. Then I wrote down my email with with I had create my account but I don’t receive any email. I have to tell that I know for sure and I remember my username and password. While I write them it doesn’t say that they are false. So they are correct. Please help đŸ„ș
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey DIMITRIS4, sorry to jump in here, but did you also check your email's spam/junk folder to see if the email ended up there somehow?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!