Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
195 Replies
Replies have been turned off for this discussion
- I have the exact same problem. No emails received. I’m finding it hard that there is no one to actually talk to about any issues.
- Hannah
Dropbox Community Moderator
Sorry to see that you're having this issue, bgbogabi.
Can you check Sam's solution on this thread, to see if the info there helps you?
- Tried all I know , email been deleted ,that’s associated with drop box , can set up new email with same email address but still can’t receive email with the 6 digit code
Hi Megan
Yes that is fine , could you send to [email removed as per Community Guidelines] please- @megan I verified my email in a reply but nothing since ?
I'm going to try very hard not to vent so here goes.
Once again I've been having difficulty logging into a business account (which I manage for a sports club). I go through the motions of "checking the cat in the box/checking the traffic light etc" and I get to "we're going to send a 6 digit code to the registered email address" which never arrives (no it's not in junk). So you get to this useless Chat Bot which prompt a question and my response is "I can't log in" which just goes around and around and tells me I need to login to a paid account (dah!!). Then I try to raise a ticket which tells me they'll get back to me within 24 hours which is no good to me at all. I've searched for a phone number but that is just as pointless. The only glimmer of hope is a delayed response from the Facebook page. What I need is some method to get even a modicum of support from DropBox that I can rely on. In the mean time, my client is waiting patiently for me to sort their problems out. So I guess my question is "what can I do? I'm dead in the water (again)".
