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Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
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HI @megan,
Yes i have access.
Can you help 🙂
I tried it a lot of times in the last weeks, but didn't receive any verification codes or password reset mails to get back into my account.
I also tried adding the no-reply-Mail and using different browsers in different modes.
I had to create a new account to write here.Is it possible that I gain access back into my Dropbox-account?
I am trying to install my dropbox account/files sync on a new PC and have not received any 6 digit access code email. I added the no-reply@dropbox.com email to my contacts and that did not solve the problem.
Can you please assist?
I finally got a security code via my phone, not by email as it told me to expect. But when I enter it, it generates a message at the top of the page "There was a problem completing this request." So I'm still dead in the water here, unable to set up my new computer with my dropbox files. Please assist!
- Jay
Dropbox Community Moderator
HI KylHaz, RMox, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from. - Hello mod, ive been dealing with the same issue, i didnt get the 6 code for verification, ive tried everything u suggest but still didnt work, and yes i still have access to the email account, please helpp! Thanks
hi Hannah I need help too. I cant login because i didnt receive any 6 digi code from my company email. Im using my google account to leave a support chat. I cant login using my dropbox email to access here. Please pm me if you need my email.
- Jay
Hi Apy Yap, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
