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elhdesigner's avatar
elhdesigner
Helpful | Level 5
3 years ago
Solved

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!

account access
Account Settings
emails
security
  • elhdesigner's avatar
    elhdesigner
    3 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

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  • DIMITRIS4's avatar
    DIMITRIS4
    Explorer | Level 3
    3 years ago
    I have already checked my spam emails too many times but I didn’t receive anything.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    In that case, may we reach out via the email  address that's linked to your profile here on our Community to have a further look internally DIMITRIS4? 

  • DIMITRIS4's avatar
    DIMITRIS4
    Explorer | Level 3
    3 years ago
    With that email here in the community I don’t have issues. I still have an account with another email and I have to tell you that I have access to that email. Is it okay to write down my email, hear in public community?
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Since this is a public forum, I'd suggest that we took this to ticket to avoid disclosing any personal information of yours DIMITRIS4 

     

    Let me know if that would be OK with you. 

  • DIMITRIS4's avatar
    DIMITRIS4
    Explorer | Level 3
    3 years ago
    Ok, so let’s talk via email. You can use the email that I have here on community and from that email I can send you the one which I have problem with log in to my account. Thank you in advance.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for your cooperation DIMITRIS4 - you've got :envelope:

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

  • Sirli's avatar
    Sirli
    Helpful | Level 5
    3 years ago

    I'm not recieving 6 digit verification code.

    I have done all the things, that has been recommended in forum, still nothing.

     

    Also I hit button reset password, and also no email.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Sirli, thanks for bringing this to our attention.

     

    Could you clarify what steps you've already taken? Have you added no-reply@dropbox.com to your contacts list and checked your spam folder?

     

    Have you contacted your email service provider to see if they could be restricting emails from the following Dropbox domains?

     

    This will help me to assist further!

  • Sirli's avatar
    Sirli
    Helpful | Level 5
    3 years ago

    Hello Jay,


    All steps have been done, no-reply@drop... has been added to contacts. Spam is empty. suupport told that there are no restrictions.

    My email was deleted and now our support restored my email.

     

    My friend got immediately 6 digit verification code.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you clarify what support you're referring to, from Dropbox or another company?

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